Terms of service

1. About Us and Scope of These Terms

Last updated: August 2026

1.1 Who we are

These Terms and Conditions ("Terms") apply to all orders placed through the online store PrimeNest at primenestuk.myshopify.com (the "Website"). In these Terms, "we", "us" and "our" refer to PrimeNest, and "you" and "your" refer to the customer placing an order.

Our contact details are:

• Business name: PrimeNest
• Business address: 23 Rue René Descartes, 67000 Strasbourg, France
• Email: barankesen579@gmail.com
• Telephone: 0584643908
• Website: primenestuk.myshopify.com

Our business is located in France. We sell to customers in the United Kingdom, and all prices on the Website are shown in pounds sterling (GBP).

1.2 Who these Terms apply to

These Terms apply to consumers, meaning individuals buying goods wholly or mainly for purposes outside their trade, business, craft or profession. Nothing in these Terms affects your statutory rights as a consumer under the law of the United Kingdom, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1.3 Eligibility

By placing an order, you confirm that:

• you are at least 18 years old and legally capable of entering into a binding contract;
• you are buying as a consumer; and
• the information you give us (including your name, delivery address, email address and payment details) is accurate, complete and up to date.

1.4 Other policies

These Terms should be read together with our Returns and Refund Policy, our Shipping Policy and our Privacy Policy, all of which are available on the Website. If there is any inconsistency between these Terms and another policy, the provision most favourable to you as a consumer will apply.

1.5 Please read these Terms carefully

Please read these Terms before placing an order. You will be asked to confirm that you accept them at checkout. We recommend that you save or print a copy for your records. These Terms are available in English only.

2. How the Contract Is Formed (Order Process)

2.1 Product information

We take care to describe and display our products accurately. Product images are for illustration purposes and the actual product may vary slightly, for example because of screen settings or minor changes in packaging. Any such variation will not affect the product's description in any material way, and your statutory rights are not affected.

2.2 Placing an order

The ordering process is as follows:

• Select the products you wish to buy and add them to your basket.
• Proceed to checkout and enter your contact, delivery and billing details.
• Choose your delivery option and payment method.
• Review your order summary, including the products, quantities, total price inclusive of VAT and the delivery charge, before submitting.
• You can correct any input errors at any time before submitting by going back through the checkout steps or amending your basket.
• Confirm that you accept these Terms and click the button to place your order, which makes clear that the order involves an obligation to pay.

When you submit your order, you are making an offer to buy the products from us.

2.3 Order acknowledgement

After you submit your order, we will send you an email acknowledging receipt of it. This acknowledgement does not mean that your order has been accepted.

2.4 Acceptance of your order

A legally binding contract between you and us is formed only when we accept your order. Acceptance takes place once your payment has been successfully processed and your order has been prepared for shipment, which we will confirm by sending you a dispatch confirmation email. The contract relates only to the products listed in that dispatch confirmation.

2.5 If we cannot accept your order

We may decline or cancel an order before acceptance for reasons including:

• the product being out of stock or unavailable;
• an obvious error in the price or product description (see section 3.4);
• a problem with authorising your payment; or
• reasonable suspicion of fraud or unauthorised use of a payment method.

If this happens, we will tell you as soon as possible and refund any sums you have paid in full, without undue delay.

2.6 Your order number

We will assign an order number to your order. Please quote it whenever you contact us about your order.

3. Prices and Delivery Charges

3.1 Prices include VAT

All prices displayed on the Website are in pounds sterling (GBP) and are inclusive of VAT at the applicable rate. The price payable is the price shown on the Website at the time you place your order.

3.2 Delivery charges are shown separately

Delivery charges are not included in the product price and are stated separately. The delivery charge is [shipping costs]. The applicable delivery charge will always be shown clearly in your basket and at checkout before you place your order, so that you can see the total amount payable (products plus delivery) before you commit to buy.

3.3 No hidden charges

The total shown at the final stage of checkout is the total amount you will be asked to pay to us. We will not add any further charges without your express consent. If a carrier ever asks you to pay any additional charge on delivery, please do not pay it; contact us first at barankesen579@gmail.com or 0584643908 so that we can look into the matter.

3.4 Pricing errors

Despite our efforts, a product may occasionally be listed at an incorrect price. If the correct price at the date of your order is lower than the price stated, we will charge the lower amount. If the correct price is higher, we will contact you before accepting your order to ask whether you wish to proceed at the correct price or cancel. Where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we are not obliged to supply the product at the incorrect price, even after acceptance, and we will refund any sums you have paid.

3.5 Price changes

We may change our prices from time to time. Price changes will not affect any order that we have already accepted.

4. Payment

4.1 Accepted payment methods

You can pay using the payment methods shown at checkout. Payments are processed securely by trusted third-party payment providers. The payment methods available may vary from time to time.

4.2 When payment is taken

Payment for the products and the delivery charge is taken when you place your order. If we do not accept your order, or are unable to supply the products, we will refund the amount paid in full.

4.3 Payment security

PrimeNest does not store your complete payment card details. Card data is handled by our payment providers in accordance with applicable payment card industry security standards.

4.4 Currency

All transactions are charged in GBP. If your card is denominated in another currency, your card issuer may apply currency conversion fees, which are outside our control.

4.5 Unauthorised payments

You confirm that you are authorised to use the payment method you provide. Where we have reasonable grounds to suspect fraudulent activity, we may cancel the order and, where appropriate, notify the relevant authorities.

5. Delivery and Timescales

5.1 Where we deliver

We deliver to addresses in the United Kingdom. Please ensure that your delivery address is complete and correct, as we cannot be responsible for delays or failed deliveries caused by inaccurate address details provided by you.

5.2 Processing and delivery times

• Processing (handling) time: orders are processed within 1 working day.
• Transit time after dispatch: 3–5 working days.
• Total estimated delivery time: 4–6 working days from the date your order is placed.

Working days are Monday to Friday, excluding public and bank holidays. Orders placed at weekends or on public holidays will be processed on the next working day.

5.3 Delivery charges

The delivery charge is [shipping costs] and is shown at checkout before you place your order (see section 3.2).

5.4 Tracking

Where tracking is available, we will send you tracking details by email once your order has been dispatched.

5.5 Delays

Delivery times are estimates. If we expect a delay, we will contact you as soon as possible with a revised estimate. Unless otherwise agreed, we will deliver your order no later than 30 days after the contract is formed, in accordance with section 28 of the Consumer Rights Act 2015. If we fail to do so, or fail to deliver within any period that was essential to you and agreed between us, you may treat the contract as at an end and receive a full refund of all sums paid, including the delivery charge.

5.6 Events outside our control

We are not responsible for delays caused by events genuinely outside our reasonable control, such as severe weather, strikes, carrier disruption, pandemics or government action. If such an event occurs, we will tell you promptly and take reasonable steps to minimise the delay. If the delay is substantial, you may cancel the order and receive a full refund for any products not yet delivered.

5.7 Ownership and risk

The products are your responsibility (risk passes to you) from the time they are delivered to you or to a person you have nominated to receive them. Ownership of the products passes to you once we have received payment in full.

5.8 Failed deliveries

If nobody is available to accept delivery, the carrier will normally leave a note explaining how to rearrange delivery or collect the parcel. If a parcel is returned to us because it could not be delivered due to incorrect address details or non-collection, we will contact you to arrange redelivery or a refund.

6. Your Statutory Right to Cancel

6.1 The 14-day cancellation period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the legal right to cancel your contract within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you, or a person you have nominated (other than the carrier), receive the goods. Where your order contains multiple items delivered separately, the period expires 14 days after the day on which you receive the last item.

6.2 How to cancel

To exercise your right to cancel, you must inform us of your decision by a clear statement, for example by email to barankesen579@gmail.com, by telephone on 0584643908, or by post to 23 Rue René Descartes, 67000 Strasbourg, France. You may use the model cancellation form below, but this is not obligatory. To meet the deadline, it is sufficient that you send your communication before the 14-day period has expired.

Model cancellation form (complete and return this form only if you wish to cancel the contract):

• To: PrimeNest, 23 Rue René Descartes, 67000 Strasbourg, France; email: barankesen579@gmail.com
• I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
• Ordered on / received on:
• Order number:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

6.3 Returning the goods

You must send back the goods, or hand them over to us, without undue delay and in any event no later than 14 days after the day on which you tell us that you are cancelling. Please contact us before sending anything back so that we can confirm the correct return address and instructions. Unless our Returns and Refund Policy states otherwise, you will bear the direct cost of returning the goods following a cancellation.

6.4 Your refund

If you cancel, we will refund all payments received from you, including the cost of standard delivery (but not any additional cost resulting from your choice of a delivery method more expensive than the least expensive standard delivery we offer). We will make the refund without undue delay and no later than 14 days after the day we receive the goods back or, if earlier, the day you provide evidence that you have sent them back. We will use the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.

6.5 Handling the goods

You may handle the goods as you would in a shop in order to establish their nature, characteristics and functioning. We may reduce your refund to reflect any loss in value of the goods resulting from handling beyond what is necessary for this purpose.

6.6 Exceptions

The right to cancel does not apply to certain goods, including:

• goods made to your specifications or clearly personalised;
• goods that are liable to deteriorate or expire rapidly;
• sealed goods that are not suitable for return for health protection or hygiene reasons, if they have been unsealed after delivery; and
• goods that, after delivery, have become inseparably mixed with other items according to their nature.

6.7 Returns and Refund Policy

Further practical details on how to return items are set out in our Returns and Refund Policy, which forms part of these Terms.

7. Our Voluntary 30-Day Returns Policy

7.1 A goodwill commitment in addition to your legal rights

In addition to your statutory 14-day right to cancel described in section 6, PrimeNest offers a voluntary, contractual returns policy of 30 days from the date of delivery. This is a goodwill commitment that we offer of our own choice. It is not a statutory right, and it does not replace, limit or affect your statutory cancellation rights or your rights in relation to faulty goods under the Consumer Rights Act 2015.

7.2 How the voluntary policy works

• You may request to return eligible items within 30 days of the date of delivery.
• Items should be unused and returned in their original condition and, where possible, in their original packaging.
• Please contact us at barankesen579@gmail.com or 0584643908 before sending any item back, quoting your order number, so that we can provide return instructions.
• The exceptions listed in section 6.6 also apply under this voluntary policy.
• Once we have received and checked the returned item, we will refund the price paid for it using your original payment method.

7.3 Relationship with your statutory rights

If you return goods within the first 14 days, the more favourable statutory rules in section 6 apply. From day 15 to day 30 after delivery, returns are handled under this voluntary policy. Full details are set out in our Returns and Refund Policy.

8. Faulty Goods and Your Statutory Rights (Consumer Rights Act 2015)

8.1 Your legal rights

We are under a legal duty to supply goods that are in conformity with the contract. Under the Consumer Rights Act 2015, goods must be:

• of satisfactory quality;
• fit for any particular purpose made known to us before purchase; and
• as described and matching any sample or model shown.

8.2 Remedies available to you

• Short-term right to reject (up to 30 days): if your goods are faulty, you may reject them and obtain a full refund within 30 days of the goods being delivered.
• Repair or replacement: if the 30-day period has passed, or if you prefer, you may ask us to repair or replace the goods. We will do so within a reasonable time and without significant inconvenience to you.
• Price reduction or final right to reject: if a repair or replacement is not possible, is not carried out within a reasonable time, or does not resolve the fault, you may be entitled to a price reduction or to reject the goods for a refund. A deduction for use may apply if you exercise the final right to reject more than six months after delivery.

If a fault becomes apparent within six months of delivery, it is presumed to have been present at the time of delivery unless we can prove otherwise. After six months, you may need to show that the fault was present at delivery. You may bring a claim for up to six years from delivery in England, Wales and Northern Ireland, or five years from discovery of the fault in Scotland.

8.3 How to report a fault

Please contact us as soon as possible at barankesen579@gmail.com or on 0584643908, giving your order number, a description of the problem and, where helpful, photographs. We will explain how to return the item. Where goods are faulty, misdescribed or not as ordered, we will cover the reasonable cost of returning them and refund the original delivery charge where you are entitled to a full refund.

8.4 Damaged or incorrect deliveries

If your parcel arrives damaged or you receive the wrong item, please let us know promptly so that we can put things right. This does not limit your statutory rights.

8.5 This is a summary

This section is a summary of your key legal rights. For detailed information, visit the Citizens Advice website at www.citizensadvice.org.uk or call the Citizens Advice consumer helpline on 0808 223 1133.

9. Our Liability

9.1 What we are responsible for

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen.

9.2 What we do not exclude or limit

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence or that of our employees, agents or subcontractors;
• fraud or fraudulent misrepresentation;
• breach of your statutory rights under the Consumer Rights Act 2015, including the right to receive goods that are as described, of satisfactory quality and fit for purpose;
• defective products under the Consumer Protection Act 1987; or
• any other liability that cannot lawfully be excluded or limited.

9.3 Business losses

We supply products for domestic and private use only. If you use the products for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

9.4 Events outside our control

We are not responsible for delays or failures to perform that are caused by events outside our reasonable control, as described in section 5.6, provided that we take reasonable steps to minimise their effect.

10. Complaints and Dispute Resolution

10.1 How to complain

If you are unhappy with any aspect of your order or our service, please contact us first so that we can try to resolve the matter:

• Email: barankesen579@gmail.com
• Telephone: 0584643908
• Post: PrimeNest, 23 Rue René Descartes, 67000 Strasbourg, France

Please include your name, order number and a description of your complaint.

10.2 Our response

We aim to acknowledge complaints within 3 working days and to provide a full response within 14 days. If a matter requires further investigation, we will keep you informed of progress.

10.3 Alternative dispute resolution

Alternative dispute resolution (ADR) is a process whereby an independent body considers the facts of a dispute and seeks to resolve it without going to court. We are not currently obliged to use an ADR provider, and we will tell you if we agree to use one for a particular dispute. You may obtain independent advice from Citizens Advice (www.citizensadvice.org.uk, 0808 223 1133), or Advice Direct Scotland if you live in Scotland. Please note that the European Commission's Online Dispute Resolution platform is no longer available for disputes involving UK consumers.

10.4 Court proceedings

You may also bring proceedings in the courts. For lower-value claims, the small claims procedure may offer a simple and cost-effective option.

11. Governing Law and Final Provisions

11.1 Governing law and jurisdiction

These Terms and any contract between us are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales. If you live in Scotland, you may bring proceedings in either the Scottish or the English courts; if you live in Northern Ireland, you may bring proceedings in either the Northern Irish or the English courts. Nothing in this section deprives you of the protection of any mandatory consumer law of the part of the United Kingdom in which you live.

11.2 Your personal data

We process your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Details of how we collect, use and protect your personal data, and of your rights, are set out in our Privacy Policy.

11.3 Intellectual property

All content on the Website, including logos, images, graphics, product descriptions, text, icons and website design, is owned by or licensed to PrimeNest and is protected by intellectual property laws. You may not copy, reproduce or distribute any content without our prior written permission, except for your own personal, non-commercial use.

11.4 Use of the Website

You agree not to:

• use the Website for any unlawful purpose;
• attempt to gain unauthorised access to our systems;
• upload malicious software or harmful code;
• interfere with the proper functioning of the Website; or
• provide false or misleading information when placing orders.

We may suspend or restrict access to the Website where we reasonably believe these rules have been breached. This does not affect any contract already formed or your statutory rights.

11.5 Changes to these Terms

We may amend these Terms from time to time, for example to reflect changes in the law or in our business. The version of the Terms in force at the time you place your order will apply to that order.

11.6 Transfer of rights

We may transfer our rights and obligations under these Terms to another organisation, and we will tell you if this happens. Any such transfer will not affect your rights. You may transfer your rights only with our written consent.

11.7 Third-party rights

The contract is between you and us. No other person has any rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

11.8 Severability

Each section of these Terms operates separately. If any court or relevant authority decides that any part is unlawful or unenforceable, the remaining parts will remain in full force and effect.

11.9 No waiver

If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you for breaking the contract, this will not prevent us from taking steps against you at a later date.

11.10 Contact

If you have any questions about these Terms, please contact us at barankesen579@gmail.com or on 0584643908, or write to PrimeNest, 23 Rue René Descartes, 67000 Strasbourg, France.

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