Refund policy

Last updated: August 2026

At PrimeNest, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You have 30 days from the date of receiving your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be returned in its original packaging.
  • Include all accessories, manuals, and original components.

To initiate a return, please contact us at:

Email: barankesen579@gmail.com
Phone: +33 5 84 64 39 08

Please include your order number and the reason for your return request.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable software or digital products
  • Personalized or custom-made products
  • Items marked as final sale
  • Products damaged due to misuse or improper handling

Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or you received the wrong product, contact us within 48 hours of delivery with clear photos showing the issue. We will review your request and arrange a replacement or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact us before returning your item.

Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellation

Orders may be cancelled free of charge before they have been processed for shipment.

Once an order has been processed or dispatched, it can no longer be cancelled and must follow the return process after delivery.

Lost Packages

If your package appears to be lost during transit, please contact us.

We will work with the shipping carrier to investigate the shipment and provide an appropriate solution.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

PrimeNest

Email: barankesen579@gmail.com

Phone: +33 5 84 64 39 08

Address: 23 Rue René Descartes, 67000 Strasbourg, France