Shipping policy

Last updated: August 2026

Thank you for shopping with PrimeNest. We are committed to delivering your order as quickly and safely as possible.

Order Processing

  • All orders are processed within 1 business day after payment has been successfully received.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Delivery Time

United Kingdom

  • Transit Time: 3–5 business days
  • Estimated Total Delivery Time: 4–6 business days (including processing)

Please note that delivery times are estimates and may vary during peak seasons, holidays, or due to unforeseen carrier delays.

Shipping Costs

Shipping costs are displayed during checkout before your order is finalized.

From time to time, we may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking information, allowing you to monitor your shipment.

If you do not receive your tracking details within 48 hours after your order has been processed, please contact our support team.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

PrimeNest is not responsible for delays or additional costs resulting from incorrect or incomplete shipping addresses.

If you notice an error in your shipping information, please contact us immediately. We will do our best to update your order before it is dispatched.

Delayed Deliveries

Although we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Customs inspections
  • High shipping volumes
  • Carrier service interruptions
  • Public holidays

We appreciate your patience in such situations.

Lost or Missing Packages

If your package has not arrived within the estimated delivery timeframe, please contact us.

We will work directly with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

Damaged Shipments

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged product

We will review your request promptly and arrange a replacement or refund where appropriate.

International Shipping

Currently, PrimeNest primarily serves customers in the United Kingdom.

If international shipping becomes available, eligible destinations and shipping rates will be displayed during checkout.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

PrimeNest

Email: barankesen579@gmail.com

Phone: +33 5 84 64 39 08

Business Address:
23 Rue René Descartes
67000 Strasbourg
France