Our Story
PrimeNest began with a simple idea: everyone deserves a home that feels comfortable, considered and truly their own. Too often, finding well-made products for everyday living means wading through endless choice, unclear descriptions and uncertain quality. We wanted to offer something better: a calm, trustworthy place to shop where every item has earned its spot.
The name says it all. Your "nest" is where you rest, recharge and spend time with the people who matter most. "Prime" reflects our commitment to choosing carefully and offering only products we would be happy to welcome into our own homes. Together, they sum up what we do: helping you create a space you love, without the stress.
We run PrimeNest from our base in Strasbourg, France, and we serve customers across the United Kingdom. All our prices are in pounds sterling (GBP). We are a small, dedicated team, and that means real people read your messages, check your orders and care about how your purchase arrives.
Our Mission
Our mission is to make shopping for your home and everyday life simple, honest and enjoyable. We want every customer to feel confident from the moment they browse our shop to the moment they unpack their order and long after that.
To achieve this, we focus on three things:
- Thoughtful selection: we curate our range rather than overwhelming you with options.
- Clear information: we describe our products honestly so you know exactly what you are buying.
- Dependable service: we stand behind every order and are here to help when you need us.
Our Values
Honesty and Transparency
We believe trust is built on openness. Our product descriptions are accurate and our prices are clear. All prices on our website are shown inclusive of VAT, and shipping costs are stated separately at checkout before you pay. You will see the full cost of your order before you commit, with no hidden charges and no surprises.
Quality You Can Rely On
Quality is at the heart of everything we offer. We take time to choose products that are practical, well made and designed to last. If something does not meet the standard you expect, we want to know about it, and we will put it right.
Respect for Our Customers
We treat every customer the way we would want to be treated: with courtesy, patience and fairness. Whether you are placing your first order or your tenth, your experience matters to us.
Care in Every Detail
From the way we pack your parcel to the way we answer your questions, we pay attention to the small things. We believe these details are what turn a simple purchase into a genuinely good experience.
Our Customer Promise
When you shop with PrimeNest, this is what you can expect from us:
- Accurate product information, so you can choose with confidence.
- Transparent pricing, with prices shown inclusive of VAT and shipping costs stated separately before checkout.
- Reliable delivery, with orders typically arriving within 4–6 working days.
- Your full legal rights respected, including your statutory right to cancel within 14 days.
- A generous voluntary 30-day return window, giving you extra time to decide.
- Friendly, responsive support from a team that genuinely wants to help.
What Sets Us Apart
A Curated, Considered Range
We do not aim to stock everything. Instead, we focus on a selection of products we believe in. This lets us know our range well, describe it properly and give you useful advice when you need it.
A Personal Approach
As an independent shop, we are not a faceless marketplace. When you contact us, you will hear from a member of our team who can look into your order and give you a real answer.
Fairness Built In
We go beyond what the law requires. Alongside your statutory rights, we offer a voluntary extended return window, because we want you to feel completely comfortable with every purchase.
Clarity from Start to Finish
From clear delivery times to plain-English policies, we make sure you always know where you stand.
Why You Can Shop With Confidence
Fast, Dependable Delivery
We deliver to addresses across the United Kingdom. Orders typically arrive within 4–6 working days. Shipping costs are [shipping costs] and are always shown clearly at checkout before you complete your order. Once your order has been dispatched, we will keep you informed so you know when to expect it.
Secure Payment
Your security matters to us. Our shop runs on Shopify's secure checkout, and payment information is transmitted over an encrypted (SSL) connection. We do not see or store your full card details. You can pay safely, knowing your information is protected.
Your Privacy Respected
We handle your personal data responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We only use your information to process your order, provide customer service and meet our legal obligations, as explained in our Privacy Policy.
Dedicated Customer Service
Whether you have a question before you buy or need help after your order arrives, our team is here for you. We aim to reply to all enquiries promptly, usually within 1–2 working days.
Your Statutory Right to Cancel (14 Days)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the legal right to cancel your order within 14 days without giving any reason. The cancellation period ends 14 days after the day on which you, or a person you nominate (other than the carrier), receive the goods.
To exercise this right, simply tell us of your decision to cancel by a clear statement, for example by email to barankesen579@gmail.com. Once we have received your cancellation, we will refund all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days after we receive the goods back or you provide evidence that you have returned them, whichever is earlier. Full details, including how returns are handled, are set out in our Returns and Refund Policy.
In addition, the Consumer Rights Act 2015 entitles you to goods that are of satisfactory quality, fit for purpose and as described. If an item is faulty, these statutory rights apply in full and are not affected by any of our policies.
Our Voluntary 30-Day Return Policy
Separately from your statutory rights, and as a gesture of goodwill, PrimeNest offers a voluntary extended return window of 30 days from delivery. This is a contractual commitment we choose to make, giving you more time to decide whether a product is right for you.
This voluntary policy is offered in addition to your statutory 14-day cancellation right and your rights under the Consumer Rights Act 2015. It does not replace or limit them in any way. Please see our Returns and Refund Policy for the conditions that apply to returns made under this extended window.
Get in Touch
We would love to hear from you, whether you have a question about a product, need help with an order or simply want to share feedback.
- Business name: PrimeNest
- Email: barankesen579@gmail.com
- Phone: 0584643908
- Address: 23 Rue René Descartes, 67000 Strasbourg, France
- Website: primenestuk.myshopify.com
Welcome to PrimeNest
Thank you for taking the time to get to know us. Every order supports an independent shop that cares about quality, fairness and the people it serves. We would be delighted to help you find something that makes your home feel even more like yours.
Explore our collection today and discover the PrimeNest difference. If you have any questions along the way, just get in touch. We are always happy to help.
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